Access, Eligibility & Accounts

You may use the Clairevion™ website only for lawful purposes and in accordance with these Terms.

By placing an order, you confirm that you are legally capable of entering into the purchase transaction under the laws applicable to you.

When you provide account, checkout, shipping, billing, or contact information, you agree that the information submitted is current, accurate, and complete.

If you create an account, you are responsible for protecting your login credentials and for activity occurring through that account.

Products & Product Information

We aim to present Clairevion™ products as clearly as reasonably possible. Product images, finishes, colors, dimensions, packaging, and other visual details may appear differently depending on screen settings, lighting, device displays, manufacturing updates, or product revisions.

Product descriptions, specifications, availability, packaging, and related information may be updated when reasonably necessary.

We may discontinue a product, restrict quantities, or limit availability in particular locations where appropriate.

Orders & Acceptance

Submitting an order represents your request to purchase the selected products. Receipt of an order confirmation does not necessarily mean that an order cannot later be reviewed for payment, inventory, pricing, fraud-prevention, delivery, or other legitimate processing issues.

We may contact you using the email address, telephone number, billing information, or shipping information supplied with the order where clarification is needed.

Any request to change or cancel an order is subject to the order status and the cancellation rules stated in our applicable store policies.

Returns and refunds are handled under our Return & Refund Policy.

Pricing, Currency & Payment

Unless otherwise stated at checkout, store transactions are processed in United States Dollars (USD).

The amount payable for an order is the amount shown during checkout, including applicable product charges, shipping, taxes, or other fees displayed before order submission.

Promotional pricing, discount codes, and special offers may have separate eligibility requirements or expiration conditions.

You agree to provide valid and authorized payment information when submitting an order.

Shipping & Delivery

Order preparation, estimated delivery periods, tracking availability, shipping charges, fulfillment locations, customs information, and shipment issue procedures are described in our Shipping Policy.

Delivery estimates are not guaranteed arrival dates. Carrier operations, destination conditions, customs processing, weather, public holidays, or other events may affect transit time.

Returns & Refunds

Eligible purchases may be returned in accordance with our Return & Refund Policy.

That policy explains the applicable return window, return eligibility requirements, return-request procedure, return shipping responsibilities, refund timing, and handling of damaged, defective, or incorrect items.

Customers should contact us before sending a product back so the correct return instructions and return destination can be provided.

Intellectual Property

Unless otherwise indicated, website content associated with Clairevion™, including branding, logos, graphics, page layouts, text, images, product presentation, design elements, and original website materials, is owned by or licensed to the applicable rights holder.

Website content may not be copied, republished, reproduced, distributed, commercially exploited, or modified without permission where such permission is legally required.

Third-party names, trademarks, platforms, and logos remain the property of their respective owners.

Third-Party Services & Optional Tools

Certain functions of the website may rely on external service providers such as payment processors, fulfillment services, analytics providers, shipping services, or other technology platforms.

Third-party services may be governed by their own terms, policies, and privacy practices.

Where optional third-party tools are made available, your decision to use those tools may create a separate relationship between you and that provider.

Shopify Platform

The Clairevion™ online store may use Shopify technology to provide ecommerce infrastructure and related website functionality.

Shopify provides the ecommerce platform technology, but the products sold through the Clairevion™ store are offered by the merchant identified on this website, not by Shopify.

Shopify may process certain information as necessary to provide its platform services, subject to its own applicable policies.

Privacy & Personal Information

Information collected through the website is handled in accordance with our Privacy Policy and the practices described there.

Certain information may also be processed by service providers that support checkout, hosting, payments, fulfillment, fraud prevention, customer service, analytics, or other website functions.

Please review the Privacy Policy for more information about the categories of information collected and how that information may be used.

Reviews, Feedback & Submissions

If you voluntarily submit product reviews, comments, suggestions, ideas, photographs, or other feedback, you confirm that you have the right to submit that material.

You must not submit content that infringes another person's rights, contains unlawful material, contains malicious code, impersonates another person, or intentionally provides deceptive information.

Where permitted by law and applicable submission terms, submitted feedback may be used to operate, improve, communicate, or promote our services.

Corrections & Store Information

From time to time, website content may contain typographical mistakes, outdated availability information, pricing errors, specification errors, or other inaccuracies.

We may correct inaccurate information and update the website when reasonably necessary.

If an error materially affects an order, we will take reasonable steps to address the affected transaction and communicate with the customer where appropriate.

Acceptable Use

You must not misuse the Clairevion™ website or its services. Prohibited activities include, where applicable:

• Using the website for unlawful or fraudulent activity
• Attempting unauthorized access to systems or accounts
• Introducing malware, viruses, or harmful code
• Interfering with website security or functionality
• Collecting personal information without authorization
• Using automated tools in a manner that disrupts the website
• Impersonating another person or organization
• Submitting intentionally false or misleading information

Suspension & Termination

We may restrict or suspend access to website features where reasonably necessary to protect the website, other users, the business, or third-party systems, or where these Terms have been materially violated.

Obligations that by their nature should continue after termination, including intellectual-property obligations, payment obligations, dispute provisions, and applicable liability provisions, may continue to apply.

Service Availability & Warranties

We aim to keep the website and online store reasonably available, but continuous or error-free access cannot always be guaranteed.

Temporary interruptions may occur because of maintenance, hosting issues, software updates, network conditions, third-party services, or events outside reasonable control.

Nothing in these Terms is intended to exclude or reduce consumer rights that cannot legally be excluded under applicable law.

Limitation of Liability

To the extent permitted by applicable law, liability arising from use of the website or services may be limited where legally permissible.

Nothing in these Terms excludes liability where exclusion or limitation would be prohibited by applicable consumer, product-liability, or other mandatory law.

Indemnity

Where permitted by applicable law, you may be responsible for losses or claims arising from your unlawful misuse of the website, violation of these Terms, or infringement of third-party rights.

Any indemnity obligation will be interpreted only to the extent permitted under applicable law.

Severability

If a court or other competent authority determines that part of these Terms is invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Entire Agreement & No Waiver

These Terms, together with policies incorporated by reference, form the applicable agreement governing use of the store unless another written agreement expressly applies.

A delay or failure to enforce a provision does not automatically mean that the right to enforce that provision has been waived.

Assignment

You may not transfer rights or obligations arising under these Terms where such transfer would be inconsistent with applicable law or the nature of the account or transaction.

Business rights and obligations may be transferred as part of a lawful restructuring, acquisition, transfer of operations, or similar business transaction, subject to applicable law.

Governing Law

These Terms and transactions conducted through the store are governed by the laws and mandatory consumer-protection rules applicable to the relevant contracting relationship.

Nothing in this section is intended to remove consumer protections or statutory rights that apply to you based on your place of residence or the circumstances of your transaction.

Section Headings

Headings are included to make these Terms easier to navigate. They do not independently change the meaning of the provisions.

Updates to These Terms

We may revise these Terms when store operations, legal requirements, technology, services, or policies change.

The current version will be published on this page. Where applicable law requires additional notice for a material change, such notice will be provided accordingly.

Continued use of the website after an updated version becomes effective may constitute acceptance where permitted by applicable law.

Contact Information

Questions concerning these Terms of Service may be directed to our customer service team.