Terms of Service

Company Name:Xuzhou Mi Sheng Trading Co., Ltd.
Company Email:service@clairevion.com

Overview

Welcome to Clairevion™.

These Terms of Service (“Terms”) describe the rules, conditions, and responsibilities that apply when you visit, browse, or make purchases through our website and use our services.

Throughout these Terms, the words “we,” “us,” and “our” refer to Clairevion™.

Clairevion™ provides a curated selection of modern pet essentials designed for cats, dogs, and their families. Our online store is powered by Shopify, which provides the technology platform that enables us to operate our website and process customer transactions.

By accessing or using our website, you agree to follow these Terms of Service and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our website or services.

SECTION 1 - Website Access & Customer Information

By using our services, you confirm that you are legally able to enter into an agreement in your place of residence.

When placing an order or using certain features of our website, you may be required to provide information including your name, email address, billing details, payment information, and shipping address.

You agree that all information provided to Clairevion™ is accurate, complete, and up to date.

You are responsible for protecting any account information associated with your use of our website and for all activities performed through your account.

SECTION 2 - Product Information

At Clairevion™, we make every effort to display our products as accurately as possible.

However, product colors, textures, and appearances may vary slightly depending on your device settings, screen resolution, or display configuration.

Product descriptions, pricing, availability, and specifications may be updated or changed at any time without prior notice.

We reserve the right to modify, discontinue, or limit the availability of any product or service at our discretion.

SECTION 3 - Orders & Purchases

Submitting an order through our website represents your request to purchase products from Clairevion™.

All orders are subject to review and acceptance.

We reserve the right to refuse, cancel, or adjust orders when necessary, including situations involving:

• Incorrect pricing information

• Suspected fraudulent activity

• Product availability limitations

• Errors in order details

Payment must be successfully processed before an order is confirmed.

Orders may only be returned or exchanged according to our Return & Refund Policy.

Products purchased through Clairevion™ are intended for personal use and are not authorized for unauthorized resale or commercial distribution.

SECTION 4 - Pricing & Payment Information

Product prices, promotions, and discounts may change at any time.

The final price charged will be the amount shown during checkout confirmation.

Prices may not include additional charges such as taxes, customs fees, or shipping-related costs unless specifically stated.

You agree to provide accurate payment and account information when completing purchases.

By submitting payment information, you confirm that:

• You are authorized to use the payment method provided

• Your billing details are accurate

• Your payment provider may approve the transaction

• You agree to pay all applicable charges related to your order

SECTION 5 - Shipping & Delivery

Clairevion™ works with trusted fulfillment partners and shipping carriers to deliver orders efficiently.

Delivery times provided on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• Shipping carriers

• Customs processing

• Weather conditions

• Events beyond our reasonable control

Once an order has been transferred to the shipping carrier, responsibility for transportation is handled according to applicable shipping terms.

SECTION 6 - Intellectual Property Rights

All content available through Clairevion™, including but not limited to:

• Brand names

• Logos

• Images

• Product designs

• Text

• Graphics

• Website layouts

• Videos and other materials

is owned by Clairevion™, its partners, or authorized licensors and is protected by applicable intellectual property laws.

You may use our website only for personal and non-commercial purposes.

You may not copy, reproduce, distribute, modify, publish, or use Clairevion™ content without prior written permission.

SECTION 7 - Third-Party Services

Clairevion™ may use third-party services, applications, or tools to improve website functionality and customer experience.

These services are provided by external companies, and Clairevion™ does not control or guarantee their availability, accuracy, or performance.

Your use of third-party services is subject to the terms and policies provided by those third parties.

SECTION 8 - External Links

Our website may contain links to third-party websites.

Clairevion™ is not responsible for the content, security, or practices of external websites.

Visiting third-party websites through links on our store is done at your own discretion.

We recommend reviewing the policies of any external website before providing personal information or completing transactions.

SECTION 9 - Shopify Platform

Clairevion™ uses Shopify as the platform that supports our online store operations.

However, purchases made through our website are transactions directly between you and Clairevion™.

Shopify is not responsible for products purchased from Clairevion™, customer transactions, or any issues related to orders placed through our store.

SECTION 10 - Privacy Protection

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that information submitted through our store may be processed by Clairevion™, Shopify, and trusted service providers necessary to complete transactions and provide services.

Please review our Privacy Policy for additional information about data handling practices.

SECTION 11 - Customer Feedback

If you provide Clairevion™ with reviews, comments, suggestions, photos, or other feedback, you grant us permission to use that content for business purposes, including improving and promoting our services.

You confirm that:

• Your submitted content belongs to you

• Your feedback does not violate third-party rights

• Your content is accurate and lawful

Clairevion™ reserves the right to remove content that violates these Terms or applicable laws.

SECTION 12 - Errors & Updates

Occasionally, our website may contain incorrect information, including errors related to product descriptions, prices, promotions, availability, or shipping details.

Clairevion™ reserves the right to correct errors, update information, or cancel affected orders when necessary.

SECTION 13 - Prohibited Activities

You agree not to use our website for unlawful activities, including:

• Violating applicable laws

• Misusing website content

• Attempting unauthorized access

• Uploading harmful code or viruses

• Collecting personal information from others without permission

• Engaging in fraudulent activities

Clairevion™ reserves the right to restrict access or terminate accounts that violate these Terms.

SECTION 14 - Termination

We may suspend or terminate access to our services if we determine that these Terms have been violated.

Any obligations or responsibilities that naturally continue after termination will remain effective.

SECTION 15 - Disclaimer

Our website and products are provided on an “as available” basis.

Clairevion™ does not guarantee that website access will always be uninterrupted, error-free, or completely secure.

Information provided on our website is for general purposes and should not be considered a guarantee of specific results.

SECTION 16 - Limitation of Liability

To the fullest extent permitted by law, Clairevion™, its partners, employees, affiliates, and service providers are not responsible for indirect, incidental, or consequential damages resulting from the use of our website, services, or products.

SECTION 17 - Indemnification

You agree to protect and hold Clairevion™, Shopify, and related partners harmless from claims, damages, or expenses resulting from:

• Your violation of these Terms

• Your misuse of our services

• Your violation of applicable laws or third-party rights

SECTION 18 - Severability

If any section of these Terms is found to be invalid or unenforceable, the remaining sections will continue to remain effective.

SECTION 19 - Entire Agreement

These Terms, together with our Privacy Policy and other website policies, represent the complete agreement between you and Clairevion™ regarding your use of our services.

SECTION 20 - Assignment

You may not transfer your responsibilities under these Terms without written permission from Clairevion™.

Clairevion™ may transfer its rights and responsibilities as necessary for business operations.

SECTION 21 - Governing Law

These Terms shall be interpreted according to applicable laws in the jurisdiction where Clairevion™ operates.

SECTION 22 - Headings

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 23 - Changes to These Terms

Clairevion™ may update these Terms from time to time.

The latest version will always be available on this page.

Your continued use of our website after updates are posted means you accept the revised Terms.

SECTION 24 - Contact Information

If you have questions regarding these Terms of Service, please contact us:

Email:
service@clairevion.com

Company:
Xuzhou Mi Sheng Trading Co., Ltd.

Thank you for choosing Clairevion™.