Return &Refund Policy
Return & Refund Policy
Puning Meixi Network Technology Co., Ltd.
Clairevion™ believes return and refund information should be easy to find and easy to understand. Our business details, support channels, and return procedures are provided below so customers know how to contact us when assistance is needed.
Clear Returns, Practical Solutions
We understand that a product may occasionally need to be returned. This policy explains our return window, eligibility requirements, return-request process, shipping responsibilities, refund timing, and the steps available when an item arrives damaged, defective, or incorrect.
Request
Contact our support team with your order number and details about the product you would like to return.
Review
We review the request and provide the applicable return instructions and return destination.
Resolve
Once the approved return is received and inspected, the appropriate refund or other resolution is processed.
180-Day Return Window
Eligible Clairevion™ products may be returned within 180 calendar days after delivery.
Your return request must be submitted within 180 calendar days from the date the order is delivered.
Return eligibility remains subject to the product condition and the requirements described in this policy.
Return Eligibility
For a standard return, the product should generally remain in substantially the same condition in which it was received.
- The item should be unused and free from avoidable damage.
- Original packaging and included accessories should be returned where applicable.
- Any manuals, cables, components, or other included items should be returned with the product.
- Proof of purchase or the Clairevion™ order number is required.
How to Request a Return
Before sending any product back, please contact our customer support team at:
service@clairevion.com
To help us review the request efficiently, include:
- Your order number
- The product you wish to return
- The reason for the return
- Relevant photos or videos when an item is damaged or defective
Once the request has been reviewed and approved, we will provide the appropriate return instructions.
Please do not send a product to an address without first receiving return authorization and instructions from our team.
Return Address
The return warehouse may be different from the business registration address displayed on this website.
After your return request has been approved, our support team will provide the appropriate return warehouse address and return instructions.
Using the return location provided by our support team helps ensure the package can be correctly identified and processed.
Return Shipping Costs
Preference-Based Returns
If a return is requested because you changed your mind, ordered the wrong item, or no longer want the product, the customer is generally responsible for the return shipping cost.
Product or Fulfillment Issue
If an item arrives damaged, defective, incorrect, or materially different from the product description, Clairevion™ will provide an appropriate return, replacement, or refund solution without additional return-shipping cost to the customer.
Damaged, Defective or Incorrect Items
We recommend inspecting your order shortly after delivery.
If the product arrives damaged, appears defective, or is not the item you ordered, contact us as soon as possible with your order number and supporting photos or videos where relevant.
Once the issue has been reviewed, we may offer an appropriate replacement, refund, return arrangement, or other suitable resolution depending on the circumstances.
Non-Returnable Products
Certain products may not qualify for a standard preference-based return where returning them would be inappropriate due to their condition or nature.
Examples may include:
- Products that have been materially damaged after delivery through misuse or improper handling.
- Products missing essential components or accessories that were originally included.
- Personalized or specially customized products, where clearly disclosed before purchase.
- Gift cards, where applicable and permitted by law.
If you are unsure whether a particular item qualifies, contact us before returning it.
Exchanges
If you would prefer a different product or variant, contact our support team before sending anything back.
Depending on the circumstances, the simplest process may be to complete the approved return first and place a new order for the preferred product after the return has been handled.
Defective, damaged, or incorrect products may be handled differently and can qualify for a replacement solution without requiring a separate new purchase.
European Union Cooling-Off Rights
Where applicable under European Union consumer law, qualifying customers may have a statutory right to cancel certain distance purchases within 14 days without providing a reason.
This statutory right applies in addition to any applicable Clairevion™ return rights and remains subject to the legal conditions and exceptions that apply to the relevant purchase.
Refund Processing
After an approved return arrives at the designated return facility, the item will be reviewed before the refund is finalized.
Approved refunds are normally issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
After we issue the refund, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Original Shipping Charges
For preference-based returns, the original shipping charge paid at checkout is generally not refundable unless otherwise required by applicable law.
If the return results from a confirmed damaged, defective, incorrect, or materially misdescribed item, we will provide an appropriate resolution without unfairly transferring the cost of our fulfillment error to the customer.
Need Help With a Return?
Contact service@clairevion.com and include your order number and a short explanation of the request. Clairevion™ customer service is available 24 hours a day, 7 days a week.