Return & Refund Policy

Return & Refund Policy

Company Name:Xuzhou Mi Sheng Trading Co., Ltd.
Company Email:service@clairevion.com

At Clairevion™, customer satisfaction is one of our top priorities. We want every pet owner to feel confident when shopping with us.

This Return & Refund Policy explains our guidelines for returns, replacements, and refund requests.

1. Return Eligibility

We offer a 30-day return period, starting from the date your order is delivered.

To qualify for a return, the item must meet the following requirements:

  • The product must be in its original condition

  • The item must be unused and unaltered

  • All original packaging and included accessories should be returned

  • Proof of purchase or order information must be provided

Returns that do not meet these conditions may not be accepted.

2. Requesting a Return

To begin a return request, please contact our customer service team:

Email:
service@clairevion.com

Please wait for return approval before sending any items back.

Once your request is approved:

  • We will provide return instructions

  • You will receive information regarding the return process

  • Additional details will be provided based on your order situation

Please note that packages returned without prior authorization may not be processed.

3. Damaged, Incorrect, or Defective Items

Please check your order carefully after delivery.

If you receive:

  • A damaged product

  • An incorrect item

  • A product with a manufacturing issue

Please contact us as soon as possible with relevant details and photos. Our team will review the situation and assist you with the appropriate solution.

4. Items Not Eligible for Return

Certain products cannot be returned, including:

  • Items that have been used or modified

  • Personalized or customized products

  • Gift cards

  • Clearance or final sale items

  • Products returned without original packaging

  • Any applicable shipping fees paid during checkout

If you are unsure whether your order qualifies for a return, please contact our support team before sending the item.

5. Exchanges

If you would like to exchange an item, the recommended process is:

  1. Submit a return request for the original item

  2. Wait until the return is approved and processed

  3. Place a new order for the replacement product

This helps ensure the fastest way to receive your desired item.

6. European Union Cancellation Rights

For customers located in the European Union, eligible orders may qualify for a 14-day cancellation period after receiving the product.

To exercise this right:

  • The item must remain unused

  • The product should be returned in its original condition and packaging

  • Proof of purchase is required

This policy applies in accordance with applicable consumer protection regulations.

7. Refund Process

After your returned item arrives and passes inspection, we will send you an update regarding your refund status.

If approved:

  • Refunds will be issued to the original payment method

  • Processing may take up to 10 business days

  • Additional processing time may be required by your bank or payment provider

If you have not received your refund after the expected timeframe, please contact us at:

service@clairevion.com

8. Return Instructions

Before returning any item, please contact Clairevion™ customer support to receive the correct return instructions.

Unauthorized returns may not be accepted.

Customer Support Email:
service@clairevion.com

Thank you for choosing Clairevion™.
We appreciate your trust and are committed to providing a smooth and reliable shopping experience for every pet-loving customer.