Most orders are prepared within 2–4 business days after payment is confirmed.

During major holidays, seasonal promotions, or other high-volume periods, processing may take up to 5 business days.

Clairevion™ transactions are processed in United States Dollars (USD).

Available payment methods are displayed during checkout. Depending on availability, customers may be able to use PayPal and eligible credit or debit cards.

Where PayPal provides guest checkout, a customer may also be able to pay by card without creating a PayPal account.

Clairevion™ does not directly retain complete credit or debit card numbers in ordinary store records. Sensitive payment information is handled through the applicable payment-processing environment.

If you need to request a cancellation or shipping-address change, please contact us within 12 hours of placing the order.

Email: service@clairevion.com

Requests depend on the current fulfillment status. Once an order has progressed too far through processing or shipment, a change may no longer be possible.

Clairevion™ currently applies a flat $5.99 USD shipping fee per order.

Estimated transit times after dispatch are:

United States: 10–15 business days

Canada / United Kingdom / Australia: 11–16 business days

Other available destinations: approximately 15–20 business days

These are estimated transit periods and are not guaranteed delivery dates.

Orders may be fulfilled through our own or partner facilities depending on product availability, inventory location, and the delivery destination.

This means different orders may originate from different fulfillment locations.

When tracking information becomes available after dispatch, a shipment confirmation will generally be sent to the email address used for the order.

Tracking may require approximately 1–3 business days to begin showing movement after the shipping label is created.

Tracking can occasionally remain unchanged while a parcel moves between carrier facilities.

If your shipment has not updated for an extended period, contact service@clairevion.com with your order number so we can review the available shipment information.

First check around the delivery location, with household members, reception areas, building management, or other secure locations where the carrier may have placed the parcel.

If you still cannot locate it, contact us with your order number. We will review the available tracking information and help determine the appropriate next steps.

Eligible products may be returned within 180 calendar days after delivery, subject to the eligibility requirements in our Return & Refund Policy.

Contact service@clairevion.com before sending the item back.

Please include your order number, the item you wish to return, the reason for the request, and relevant photographs or videos when appropriate.

Once the return is reviewed and approved, we will provide the applicable return instructions.

Please do not send returns directly to the business registration address unless our support team specifically instructs you to do so.

After approval, we will provide the appropriate return warehouse address and instructions.

For preference-based returns, such as changing your mind, customers are generally responsible for return shipping.

If an item arrives damaged, defective, incorrect, or materially different from the product description, Clairevion™ will provide an appropriate return, replacement, or refund solution without additional return-shipping cost to the customer.

Once an approved return is received and inspected, refunds are normally issued to the original payment method within 5–10 business days.

Your bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears in your account.

Please contact our support team as soon as possible. For visible shipping damage, we recommend contacting us within 72 hours of delivery.

Include your order number and clear photos or videos showing the problem where relevant.

After reviewing the issue, we may provide a replacement, refund, return arrangement, or another appropriate solution.

Email: service@clairevion.com

Phone: +86 15919876868

Customer Service Hours: 24 hours a day, 7 days a week.

If your question relates to an existing order, please include your order number, the email address used at checkout, and a short explanation of the issue.

Photos or videos may also be useful when the request concerns damage, defects, incorrect items, or another product-related issue.