Shipping Policy
Shipping Policy
Puning Meixi Network Technology Co., Ltd.
We believe customers should be able to clearly identify the business information associated with the Clairevion™ store. Our primary company and customer-service details are provided below for easy reference.
Clear Delivery Information From Checkout to Arrival
Clairevion™ provides modern electronics and everyday technology accessories for work, study, home, and travel. This policy explains how orders are prepared, dispatched, tracked, and handled if an unexpected delivery issue occurs.
Prepare
Orders are reviewed, prepared, and packaged before being transferred to the appropriate fulfillment facility.
Dispatch
Once shipment begins, available tracking information is sent to the email address associated with the order.
Follow
Customers can use their tracking number to follow the shipment while it moves through the carrier network.
Order Processing & Shipping Cost
Orders are prepared before dispatch so that payment details, product information, and shipment requirements can be reviewed.
Most orders are prepared for shipment within 2–4 business days after payment is confirmed.
During periods of unusually high order volume, including major holidays or seasonal sales, processing may require up to 5 business days.
A flat shipping charge of $5.99 USD applies to each order.
Estimated Delivery Time
Delivery times begin after the order has been dispatched. Actual transit time can vary depending on destination, carrier routing, local delivery conditions, and customs processing where applicable.
| Destination | Estimated Transit Time |
|---|---|
| United States | 10–15 Business Days |
| Canada / United Kingdom / Australia | 11–16 Business Days |
| Other Available Destinations | 15–20 Business Days |
These timeframes are estimates rather than guaranteed arrival dates. Weather events, carrier disruptions, customs reviews, regional holidays, or other circumstances outside normal fulfillment operations may affect delivery speed.
Fulfillment & Shipping Origin
Clairevion™ orders may be prepared and dispatched through our own or partner fulfillment facilities depending on product availability, inventory location, and the shipping destination.
Because inventory may be distributed across different fulfillment locations, individual orders may not always originate from the same warehouse or country.
If an order contains multiple products, items may occasionally arrive in separate packages.
Tracking Your Order
After your package has been dispatched, a shipment confirmation message will be sent to the email address used during checkout when tracking information is available.
- Carrier tracking may require approximately 1–3 business days to begin displaying movement.
- A newly created tracking number may initially show limited information while the parcel enters the carrier network.
- Tracking information can continue updating as the shipment moves between sorting and delivery facilities.
Customs, Duties & Import Charges
International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Unless otherwise stated during checkout, international shipments may be delivered on a DDU / Delivered Duty Unpaid basis.
- Import duties and taxes assessed by local authorities are generally the responsibility of the recipient.
- Customs requirements and fee structures differ between countries and regions.
- Customs inspections may increase the time required for a shipment to reach its final destination.
Address Changes & Order Cancellation
We begin preparing orders shortly after they are placed. If you notice an incorrect shipping address or wish to request cancellation, please contact our team as soon as possible.
Please email service@clairevion.com within 12 hours of placing the order.
We will review the request based on the current fulfillment status. If an order has already progressed too far through preparation or shipment, a requested change may no longer be possible.
Damaged Items
If a product arrives with visible shipping damage, please contact us within 72 hours of delivery.
Include your order number, a description of the issue, and clear photographs showing the product and packaging where relevant.
After reviewing the information, we will provide an appropriate solution for confirmed shipping damage, which may include replacement, refund, or other suitable resolution at no additional cost to the customer.
Delayed or Lost Shipments
Tracking information may occasionally remain unchanged for several days while a parcel is moving between carrier facilities.
If tracking has not updated for an extended period, or if you believe a shipment may have been lost, contact us with your order number so our support team can review the available shipment information.
If the carrier confirms that the shipment was lost in transit, we will provide an appropriate replacement or refund solution without additional product or shipping charges to the customer.
Packages Marked Delivered
If tracking shows that a parcel was delivered but you cannot locate it, please check the delivery area, household members, reception desk, property management office, or nearby secure locations where appropriate.
You may also contact our customer support team. We will review the available tracking information and help determine reasonable next steps rather than automatically closing the request solely because the carrier status shows “Delivered.”
Need Help With a Shipment?
Contact us at service@clairevion.com and include your order number whenever possible. Clairevion™ customer service is available 24 hours a day, 7 days a week.