Shipping Policy

Company Name:Xuzhou Mi Sheng Trading Co., Ltd.
Company Email:service@clairevion.com

At Clairevion™, we believe every pet product should arrive with care and attention — from the moment you place your order to the moment it reaches your home.

This Shipping Policy explains our order processing, delivery process, tracking information, and other important shipping details.

Our Shipping Approach

Clairevion™ is a modern pet lifestyle brand created for families who share their homes with beloved cats and dogs.

To provide a wider selection of thoughtfully designed pet essentials while maintaining efficient operations, many of our products are fulfilled through trusted production partners and international shipping networks.

This approach allows us to:

🐾 Offer carefully selected pet products for everyday life

🐾 Maintain accessible pricing without unnecessary retail costs

🐾 Provide a flexible fulfillment experience for customers worldwide

We appreciate your understanding as we work to deliver quality products from our trusted fulfillment channels.

1. Order Processing & Shipping Fee

Every Clairevion™ order goes through careful preparation before shipment.

Order Processing Time:
Please allow 2–4 business days for order verification, product preparation, quality inspection, and packaging.

During Busy Periods:
Holiday seasons, promotional events, or high-volume periods may require additional processing time of up to 5 business days.

Shipping Fee:
A flat shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Time

Clairevion™ products may be shipped from different fulfillment locations depending on product availability and destination.

Please note that delivery estimates are approximate and may vary due to carrier conditions, weather, holidays, or customs processing.

We appreciate your patience while your order makes its way to you and your furry companion.

3. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Please keep in mind:

• Tracking information may require 1–3 business days to become active

• Updates may appear gradually as your package moves between facilities

• A temporary lack of tracking updates does not always indicate a delivery issue

4. International Duties & Taxes

International shipments may be delivered under DDU (Delivered Duty Unpaid) terms.

Customers may be responsible for:

• Import duties

• Customs charges

• Local taxes or fees required by their country

Clairevion™ is unable to control customs procedures or delays caused by local authorities.

5. Changes, Cancellations & Address Updates

We begin preparing orders shortly after purchase to ensure efficient fulfillment.

If you need to update your shipping details or request an order cancellation, please contact us at:

service@clairevion.com

within 12 hours of placing your order.

After an order has entered the preparation or shipping process, changes may no longer be available.

6. Missing or Damaged Packages

We want every Clairevion™ order to arrive in excellent condition.

Damaged Items:
If your package arrives damaged, please contact us within 72 hours and provide photos of the item and packaging. Our team will review the issue and assist with a suitable solution.

Lost Packages:
If the shipping carrier confirms that your package has been lost during transit, we will work with you to resolve the situation and arrange the next steps.

Thank you for choosing Clairevion™.
We appreciate your trust and are dedicated to bringing thoughtfully designed pet essentials to homes around the world.